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Why Can’t I See Tracking Info for My Order?

Updated over 3 weeks ago

We’re currently experiencing a technical issue affecting the visibility of tracking information for some orders.

Are Orders Still Shipping?

Yes — orders are shipping out on time without delays. This issue only impacts tracking updates.

What’s Causing This?

A scanning issue with one of our shipping partners is preventing tracking numbers from appearing or updating as expected.

When Will Tracking Be Available?

We’re actively working to resolve this and expect tracking information to be restored shortly. You’ll receive your tracking details via email as soon as they’re available.

Do I Need to Do Anything?

No action is needed. Everything is moving through the system as it should — we’re just waiting for the tracking updates to catch up.

Thanks for your patience and understanding!

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