If, from your tracking number, it looks like your order is headed to the wrong city or address it’s most likely due to either an error by Canada Post, an error when filling in your address at the time of placing your order or you have received the wrong tracking number.

Please re-check your order details for the shipping address you supplied when you placed your order. If you notice an error please contact us at [email protected] as soon as the mistake is noticed.

We do not accept responsibility or liability for orders with an incorrect address at the time of ordering. Because these orders cannot be returned to us we cannot issue a credit, refund or replacement.

**Please reach out to us regardless as we do treat every situation as a case by case basis**